TEMO Sunrooms

Customer Experience Specialist

Clinton Twp, MI
Full Time
Mid Level
                                 
Customer Experience Specialist
 
Job Title: Customer Experience Specialist (Showroom, Call Center, and Lead Generation)
Schedule: Full Time 40 hours per week
Location: On-site Clinton Township, MI

About Us: With more than 50 years of experience, TEMO, Inc. is a leading manufacturer of sunrooms, pergolas, patio covers, and luxury sheds in the United States. We are a growth-oriented manufacturing company committed to excellence in both product quality and team culture.

Luxury Backyard Living is seeking a full-time Customer Experience Specialist to support business operations during standard hours of 9:00 AM – 6:00 PM, Monday through Friday, with rotating Saturdays from 10:00 AM – 3:00 PM. This role is integral to providing exceptional service to both customers and internal teams across our showroom, call center, and lead generation efforts. Our mission is to deliver quality and innovative outdoor living solutions to homeowners, contractors, and commercial clients.

Job Summary:  The Customer Experience Specialist is responsible for delivering a highly engaging, customer-focused experience across multiple channels, including the showroom, telephone, and home improvement shows. This role also provides administrative and operational support to ensure seamless customer interactions and efficient scheduling.

Key Responsibilities:
  • Handle and route all incoming customer calls, ensuring they are directed to the appropriate personnel.
  • Welcome customers in our showroom, call all new customer inquiries, proactively identify customer needs, and take steps to ensure a positive experience.
  • Coordinate and schedule appointments to ensure sales representatives’ routes are efficient and organized.
  • Respond to customer inquiries across multiple platforms, including phone, email, social media, and chat, in a timely and professional manner.
  • Provide general administrative support to the team.
  • Perform other duties as assigned.

Qualifications:
  • At least 2 years' experience as a customer experience specialist, or a similar call center role, and/or lead generation role
  • An associate degree in marketing, communications, advertising, business management, or in a related field desired
  • Strong verbal and written communication skills
  • Experience speaking to customers in person and via telephone is a must
  • Knowledge of home improvement products and services preferred
  • Ability to multitask and manage schedules effectively
  • Proficiency in ERP, CRM systems, and Microsoft Office Suite.

Physical Demands
  • Work with hands and fingers daily; keyboarding.

Work Environment
  • The position is in an office setting with extended periods working on a personal computer.
  • Occasionally visits to manufacturing area which may be exposed to noise, smells, heat, etc.
 
Note: This job description is not intended to be all-inclusive. Duties, responsibilities, and schedules may be modified at any time, with or without notice.
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